Get in touch with the DriverProtect support team. Email support, business hours, and dedicated help for NYC TLC drivers and rideshare professionals.
Our dedicated team is available Monday through Friday, 9 AM to 6 PM Eastern Time. We specialize in helping NYC rideshare and for-hire vehicle operators with compliance questions, account management, and technical guidance. Reach us by email at the address listed on this page.
Need help understanding a ticket or compliance issue? Want to configure automatic penalty payment through Ticket Shield? Having trouble with account access or document uploads? Our team has deep experience with New York City transportation regulations and can help you navigate the system efficiently. Most inquiries receive a response within 4 business hours during regular business days.
Managing compliance across multiple vehicles and drivers? We offer dedicated fleet management features through our Optimize plan, including multi-vehicle monitoring for up to 5 vehicles, consolidated billing, fleet-wide compliance dashboards, and priority account management. We partner with fleet operators across all major for-hire vehicle bases in the five boroughs.
DriverProtect is a compliance monitoring platform designed exclusively for New York City rideshare and for-hire vehicle drivers. We serve drivers working with Uber, Lyft, Via, and independent bases who hold active FHV licenses issued by the NYC Taxi and Limousine Commission. Our platform integrates with public city databases including the Department of Finance summons system, the Department of Motor Vehicles record system, and TLC licensing databases to provide comprehensive, automated monitoring of every aspect of driver compliance. Founded to solve the real problems that cost drivers money every day, we combine technology with deep knowledge of NYC transportation regulations to deliver alerts, tools, and insights that protect driver income and keep vehicles on the road.